Because your privacy is important to us

本隐私声明的最后更新时间：16/04/2026

本隐私声明("隐私声明")阐述了 Keystone Tutors Limited 及其关联公司("Keystone Tutors"、"本公司"或"我们")如何收集、使用、共享、存储、转移、保护和删除您的个人信息。我们尊重您的数据隐私权，并对客户和辅导教师实行严格的保密政策。我们致力于保护和维护您的个人信息。作为该承诺的一部分，本隐私声明符合《2018 年数据保护法》、《通用数据保护条例》("GDPR")、中华人民共和国("中国")《个人信息保护法》("PIPL")和其他适用的数据隐私法律(统称为"数据保护法")的规定。本隐私声明适用于您向 Keystone Tutors 提供的所有个人信息，以及在您使用我们的网站("网站")和服务过程中 Keystone Tutors 持有的所有个人信息。本隐私声明是对我们的条款和条件的补充，您应与其一并阅读。

如您对本隐私声明有任何疑问，您可以通过以下方式与我们联系：enquiries@keystonetutors.com。

本隐私声明将帮助您理解以下内容：

1. 我们如何收集和使用您的个人信息。
2. 我们如何披露您的个人信息。
3. 我们如何保护您的个人信息。
4. 我们如何使用 Cookies。
5. 您的个人信息权利。
6. 第三方网站。
7. 我们如何处理未成年人的个人信息。
8. 对本隐私声明的更改。
9. 您如何与我们联系。

在使用我们的网站和服务之前，请仔细阅读本隐私声明并确保您理解该隐私声明。

1. 我们如何收集和使用您的个人信息

"个人信息"是指任何以电子或其他方式记录的、可单独或与其他信息结合使用以识别自然人身份或反映自然人活动的信息。

根据适用的数据保护法，我们仅在有正当理由收集和使用个人信息的情况下收集和使用您的个人信息，包括但不限于您同意我们收集和使用您的个人信息情况，或者我们为履行对您的合同义务或遵守我们的法律义务而被要求收集和使用您的个人信息情况。

我们出于以下目的收集您的以下个人信息：

• 注册信息和学生详细信息：其中包括您的姓名、电子邮件地址、地址、电话号码、微信用户名/微信 ID、您孩子的姓名、您孩子的学年和您孩子的教育背景。我们收集这些信息的目的是为了在我们的系统中保存记录，使您能够创建、登录和访问您的账户，并与您获取联系。我们还可能与您选择的辅导教师共享这些信息，以便他们为您的孩子安排辅导课程。
• 付款详细信息：作为注册程序之一，您可能需要提供您的信用卡或借记卡详细信息，以便我们后续收取您的付款。我们同时接受银行转账、支付宝和微信支付，并可能保留此类转账记录作为您的付款状态记录。为了确保该类信息的安全性，我们与业界领先的 Stripe 公司合作处理银行卡支付问题。
• 使用数据：我们还可能收集有关您使用本网站的数据，包括您的地理位置(事先经您明确且单独同意的情况下)、浏览器类型和版本、操作系统、链接来源、访问时长、页面浏览量、网站导航路径，以及有关您使用的时间、频率和模式的信息。我们处理该等使用数据的唯一目的是改进我们的网站和服务。

2. 我们如何披露您的个人信息

除非您明确同意，我们不会向任何公司、组织或个人披露您向我们提供的个人信息。

目前，我们将在以下几种情况下共享您的个人信息：

• 客户的个人信息：如果您注册成为我们的客户：
  • 我们将以匿名方式在我们的教师库共享您发布任务的大致要求，以便相关教师可以申请这项工作。
  • 如果有辅导教师申请工作，Keystone Tutors 可能会向您发送该辅导教师的个人信息链接。如果您选择了辅导教师，我们将把您的具体注册信息和学生详细信息(如上文所述)传递给该辅导教师，让教师知道辅导将在哪里进行，以便其提前准备并且辅导教师可以联络您安排课程。
  • 征得您的同意后，我们可能会不时地与第三方(如学校)共享您的注册信息和学生详细信息。
  • 我们可能会与我们信任的上述支付合作伙伴共享您的付款详细信息(如上文所述)。
  • 除本隐私声明中规定的共享信息之外，我们将在我们的集团公司内对您的个人信息予以保密，不会向任何第三方披露您的个人信息，法律另有要求的除外。
• 第三方服务提供商：
  • 我们使用第三方软件作为我们服务的一部分，例如在线白板服务。
  • 此外，我们还使用第三方新闻通讯的电子邮件管理。在您同意接收新闻通讯的情况下，我们可能会向第三方新闻通讯的电子邮件管理服务提供商共享您的联系方式。
    • 我们的新闻通讯采用跟踪服务，以便我们可以逐一监测收件人是否已经打开电子邮件以及他们点击了哪些内容。我们仅在具有合法权益的情况下和/或在您同意接收我们的新闻通讯的情况下，才会向收件人发送新闻通讯。其中包括向通过我们的网站订阅的个人或注册客户发送电子邮件，提供相关活动、课程和动态详情等信息。
    • 收件人可以根据自己的意愿点击每封电子邮件底部的退订链接，轻松地退订新闻通讯。
  • 我们将与第三方服务提供商签订严格的保密协议、数据处理协议或类似性质的协议，以确保第三方服务提供商遵守至少与 Keystone Tutors 同等程度的保密和数据安全措施，并且第三方服务提供商仅在根据本隐私声明合理必要的情况下才可以处理任何个人信息。
• 合法合规：我们可能会在遵守法律法规或政府部门强制性要求的情况下披露您的个人信息。特别是：
  • 在必要情况下我们可能会披露您的个人信息以应对任何法律程序、寻求法律权利和救济以及管理任何投诉或索赔(无论是在中国还是在其他司法管辖区)。
  • 我们可能会披露您的个人信息以回应中国或其他司法管辖区的有管辖权的法院、公共和政府/监管机构、法定委员会和/或相关公司提出的索要信息的要求(无论是直接向我们提出的要求，还是通过我们的关联公司或第三方服务提供商提出的要求)。
  • 我们可能会披露您的个人信息以遵守任何适用的法律、法规、行为准则、指引或规则，或协助任何政府和/或监管机构(无论是在中国还是在其他司法管辖区)进行的执法或调查活动。

3. 我们如何保护您的个人信息

我们将采取适当的管理、物理和技术措施以保护您的个人信息不会受到未经授权的访问、收集、使用、公开披露、复制、修改、处置或类似风险，并防止存储您的个人信息的任何存储介质或设备的丢失。您的个人信息只会在上述目的的合理商业期限内和/或在我们获得您的许可保留该等信息的期间内被保存。此外，我们将仅允许有业务需要的员工和教师访问您的个人信息。他们只会按照我们的指示处理您的个人信息，并且他们需要遵守保密义务。

但是，您需要注意的是，任何互联网传输方式或电子存储方式都不是完全安全的。虽然安全无法得到保证，但我们将努力保护您的个人信息安全，并不断检查和加强我们的安全措施。

当您的个人信息遭受未经授权的披露或访问或发生任何数据泄露事件("数据泄露事件")时，我们将根据法律法规及时向您通报数据泄露事件的基本情况、可能造成的影响、我们已采取和拟采取的应对措施、对您的自我防范和降低风险的建议、我们对您的补救建议以及其他相关信息。我们将通过电子邮件或电话通知您此类信息。当我们难以或无法逐一通知每个数据主体时，我们将以适当、有效的方式发布公告。我们还将根据监管要求向有关部门报告此类数据泄露事件的处理情况。

4. 我们如何使用 Cookies

Cookies 是当您访问网站时，网络服务器向您的浏览器文件发送的一条信息，当您再次访问该网站时，该网站将检测您的浏览器文件中是否有 cookies。我们偶尔会在网站运行确有必要时(例如，登录我们的会员帐户区)发出会话 cookies。这些 cookies 不包含任何个人信息。

我们使用 cookies 来识别我们网站上的哪些页面正在被使用。这有助于我们分析有关网页流量的数据，并改进我们的网站，使之适应客户的需要。我们仅将这些信息用于统计分析目的，然后从系统中删除该类信息。

总体而言，cookies 使我们能够监测您认为哪些页面有用，哪些页面没用，从而帮助我们向您提供更好的服务。除您选择与我们共享的数据外，cookies 不允许我们以任何方式访问您的计算机或了解您的任何信息。

每次访问我们的网站时，您可以选择接受或拒绝 cookies。大多数网络浏览器会自动接受 cookies，但如果您愿意，您通常可以修改浏览器设置以拒绝 cookies。这可能会妨碍您充分利用网站。

您可以点击此处 cookies 是什么、如何控制和删除 cookies 找到更多信息。

5. 您的个人信息权利

在我们持有或处理您的个人信息期间，作为数据主体，您在任何时候均享有以下权利：

• 访问权 - 您有权要求获得我们所持有的您的个人信息的副本。
• 纠正权 - 您有权纠正我们持有的不准确或不完整的您的个人信息。
• 要求删除权 – 基于以下情况，您有权要求我们删除您的个人信息：
  • 处理该等信息的目的已经实现、无法再实现、或不再需要该等个人信息。
  • 您不再使用我们的产品或服务，或我们不再向您提供产品或服务。
  • 我们在未经您同意的情况下收集和使用了您的个人信息，或您选择撤回您的同意。
  • 我们对您个人信息的处理违反了任何法律或法规，或违反了我们与您之间的协议。
  • 适用法律规定的任何其他情况。
• 反对权 - 您有权反对某些类型的处理，例如直接营销。
• 数据可携带权 - 您有权为自己的目的在不同的服务之间移动、复制或转移您的个人信息(例如，从我们转移到不同的服务提供商)。
• 更改同意范围或撤回同意的权利 - 您有权在任何时候更改您的同意范围或撤回您的同意。

如果您希望行使任何该等权利，您可以通过以下方式与我们联系：enquiries@keystonetutors.com。为安全起见，您可能需要提交书面请求或以其他方式证明您的身份。在处理您的请求之前，我们可能会要求您验证身份。

在核实您的身份后，我们一般会在三十(30)日内给您答复。如果我们需要更多时间来处理您的请求，我们将会通知您。

请注意，如产生以下情况，我们将拒绝您的请求：

• 法律或法规要求的；
• 为维护国家安全需要我们提供的；
• 为维护公共安全、公共健康或重大公共利益需要我们提供的；
• 因刑事调查、起诉、审判或执行法院判决等需要我们提供的；
• 您滥用权利的情况下；
• 为保护您或他人的生命、财产和其他重要合法权益的；
• 严重损害您或其他个人、组织的合法权益的；或
• 为保护商业秘密的。

6. 第三方网站

本网站可能不时包含其他网站的链接，例如我们的关联方、广告商或其他第三方的网站。本网站的某些功能和特性(例如支付功能)和服务可能由第三方(例如支付服务提供商)提供。当您访问或使用该等第三方服务，或点击第三方网站的链接时，您的个人信息可能被该等第三方服务提供商直接收集。

由于此类第三方网站和第三方服务并非由我们拥有或运营，因此我们对此类第三方服务提供商或此类第三方服务提供商收集您的个人信息不承担任何责任或义务。您访问此类第三方网站和第三方服务以及向此类第三方服务提供商提供个人信息的风险完全由您自行承担。在您向此类第三方服务提供商提供任何个人信息之前，请仔细查看此类第三方网站和第三方服务适用的隐私政策。

当您访问或使用第三方网站和/或第三方服务，或向第三方服务提供商提供您的个人信息时，您知悉并同意：

• 您已经阅读并理解此类第三方服务提供商的隐私政策，并同意此类第三方服务提供商根据其隐私政策收集、使用、披露和/或处理您的个人信息；
• 我们不控制此类第三方服务提供商，收集、使用、披露和/或处理您的个人信息的方式和目的完全由作为数据控制者(定义见适用的数据保护法律)的此类第三方服务提供商自行决定；以及
• 在法律允许的最大范围内，对于您因使用任何第三方网站和/或第三方服务，或任何第三方服务提供商收集、使用、披露和/或处理您的个人信息而导致您可能遭受的任何责任、损失或损害，我们不承担任何责任。

7. 我们如何处理未成年人的个人信息

未成年人是指 14 岁以下或适用法律所规定的任何人士。

我们将仅在获得未成年人的父母/监护人同意的情况下收集未成年人的个人信息。如您是未成年人的父母/监护人，您向我们提供该未成年人的个人信息即表示您同意我们处理该等个人信息。

如我们发现未成年人的个人信息在未经其父母/监护人同意的情况下被收集，我们将尽快删除相关个人信息。

8. 对本隐私声明的修改

本隐私声明的条款可能会不时进行修改，我们将使用商业上合理的方式向您通知该等修改，例如在我们的网站上发布本隐私声明的修改版本，或者在您向我们提供了电子邮件地址的情况下，通过电子邮件向您通知该等修改。本隐私声明的最后更新日期为上文所述日期。

9. 联系我们

如您对我们使用您的个人信息或本隐私声明有任何疑问，可以通过以下方式与我们联系：enquiries@keystonetutors.com。

为了验证您的身份，我们可能会要求您提供身份证明和联系方式。我们一般会在验证您的身份后的三十(30)日内给您回复，如果我们需要更多时间来处理您的请求，我们将会通知您。

Privacy Notice

This Privacy Notice was last updated on: 16/04/2026

This Privacy Notice ("Privacy Notice") sets out how Keystone Tutors Limited and its affiliates ("Keystone Tutors," "we," or "us") collect, use, share, store, transfer, protect, and remove your personal information. We respect your right to data privacy and maintain a strict policy of client and tutor confidentiality. We are committed to protecting and safeguarding your personal information. As part of this commitment, this Privacy Notice aligns with the Data Protection Act 2018, the General Data Protection Regulation ("GDPR"), People's Republic of China ("China")'s Personal Information Protection Law ("PIPL") and other applicable data privacy laws (collectively, "Data Protection Laws"). This Privacy Notice relates to all personal information you provide to Keystone Tutors and all personal information that Keystone Tutors holds in relation to your use of our website (the "Website") and our services. It supplements and is in addition to our Terms and Conditions and should be read in conjunction with them.

If you have any questions about this Privacy Notice, you can contact us at: enquiries@keystonetutors.com

This Privacy Notice will help you understand the following:

1. How we collect and use your personal information.
2. How we disclose your personal information.
3. How we protect your personal information.
4. How we use Cookies.
5. Your rights in relation to your personal information.
6. Third Party Sites.
7. How we process the personal information of minors.
8. Changes to this Privacy Notice.
9. How you can contact us.

Please read this Privacy Notice carefully and ensure you understand it before using our Website and services.

1. How we collect and use your personal information

"Personal information" refers to any information that is recorded, electronically or otherwise, that can be used alone or in combination with other information to identify a natural person or reflect the activity of a natural person.

In line with applicable Data Protection Laws, we only collect and use personal information where we have a valid reason to do so, including but not limited to where you have provided your consent for us to do so, or where we are required to do so either to fulfil our contractual obligations to you, or comply with our legal obligations. We collect the following personal information from you for the following purposes:

• Registration and Student Details: This includes your name, email address, address, telephone number, WeChat username / WeChat ID, your child's name, your child's school year and your child's educational background. We collect such information to maintain records within our systems, enable you to create, log into, and access your account, and to contact you. We may also share such information with tutors that you have chosen to engage to facilitate them arranging for tutoring sessions with your child.
• Payment Details: As part of the sign-up process, you may be required to provide your credit or debit card details, for us to subsequently receive payment from you. We also accept bank transfers, Alipay and WeChat pay, and may keep records of such transfers as records of your payment status. To ensure these details are securely held, we work with industry leaders Stripe for processing of card payments.
• Usage Data: we may also collect data regarding your use of the Website, including geographical location (with your prior, explicit, separate consent), browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of your use. We process such Usage Data for the sole purpose of improving our Website and services.

2. How we disclose your personal information

We will not disclose personal information that you provide us with any company, organisation or individual unless with your explicit consent.

At present, we will share your personal information in the following scenarios:

• Personal Information of Clients: If you register as a Client with us:
  • We will share the broad requirements of your assignment on an anonymous basis with our tutor pool so that relevant tutors can apply for the job.
  • If a tutor applies for a job, Keystone Tutors may send a link to that tutor's profile to you. If you choose to proceed with a tutor, we will pass on your specific Registration and Student Details (as set out above) to the tutor so that the tutor knows where the tutoring will happen, so that the tutor can prepare for the assignment and the tutor can contact you to arrange lessons.
  • From time to time, we may also share your Registration and Student Details, with your consent, with third parties, such as schools.
  • We may share your Payment Details (as set out above) with our trusted payment partners as detailed above.
  • Other than sharing information as outlined in this Privacy Notice, we will keep your personal information confidential within our group of companies and will not disclose it to any third parties, unless we are required to do so by law.
• Third party service providers:
  • We use third party software as part of our services, such as online whiteboard services.
  • In addition, we also use third party newsletter email management. We may share your contact details with our third party newsletter email management service providers for the purpose of providing you with newsletters, where you have agreed to receive them.
    • Our newsletters employ tracking so that we can monitor at an individual level whether a recipient has opened the email and what content they have clicked on. We only send our newsletter to recipients where there is a legitimate interest to do so and/or where you have agreed to receive our newsletter. This includes sending emails giving details of relevant events and courses and updates to individuals who have subscribed via our website or who are registered clients.
    • Recipients can easily unsubscribe from the newsletter if they wish by clicking on the unsubscribe link at the bottom of each email.
  • We will enter into strict confidential agreements or data processing agreements or agreements of a similar nature with such third-party service providers to ensure that these third-party service providers are subject to at least an equivalent degree of confidentiality and data security as we maintain at Keystone Tutors, and any personal information that may be processed by or through such third-party service providers is only as is reasonably necessary in accordance with this Privacy Notice.
• Legal compliance: We may disclose your personal information as stipulated by laws, regulations or the mandatory requirements of government agencies. In particular:
  • We may disclose your personal information where necessary to respond to any legal processes, pursue legal rights and remedies, and manage any complaints or claims, whether in China or other jurisdictions.
  • We may disclose your personal information to respond to requests (whether to us directly or through our affiliates or third party service providers) for information from competent courts, public and governmental/regulatory authorities, statutory boards, and/or related companies, whether in China or other jurisdictions.
  • We may disclose your personal information to comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement or investigations conducted by any governmental and/or regulatory authority, whether in China or other jurisdictions.

3. How we protect your personal information

We will take appropriate administrative, physical, and technical measures to safeguard your personal information from unauthorised access, collection, use, public disclosure, copying, modification, disposal or similar risks, and the loss of any storage medium or device on which personal information is stored. Your personal information will only be kept for a commercially reasonable period of time for the purposes stated above, and/or for as long as we have your permission to keep it. In addition, we limit access to your personal information to those of staff and tutors who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your personal information, and are constantly reviewing and enhancing our security measures.

In the event your personal information is subject to any unauthorised disclosure or access or any data breach incidents ("Data Breach Incident"), we will, in a timely manner and in accordance with laws and regulations, inform you of the basic conditions and possible impacts of the Data Breach Incident, response measures that are already taken or to be taken by us, suggestions for you regarding self-prevention and risk mitigation, our recommended remedial measures for you, and other relevant information. We will inform you of such information by email or telephone. Where it is difficult or not practical for us to notify each data subject individually, we will properly and effectively issue a public notice. We will also report the handling of such Data Breach Incident to the relevant authorities in accordance with regulatory requirements.

4. How we use Cookies

A cookie is a piece of information that web servers send to your browser file when you access a website, then when you come back to a Website again, that website will detect whether you have cookies on your browser file. We occasionally issue session cookies when strictly necessary for the operation of the website (e.g., logging into our member account area). These cookies do not hold any personal information.

We use cookies to identify which pages on our Website are being used. This helps us analyse data about web page traffic and improve our Website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies upon each visit to our Website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can find out more about what cookies are, how to control them and delete them here.

5. Your rights in relation to your personal information

At any point while we are in possession of or processing your personal information, you, as the data subject, have the following rights:

• Right of access - You have the right to request a copy of the personal information that we hold about you.
• Right of rectification - You have a right to correct personal information that we hold about you that is inaccurate or incomplete.
• Right to request deletion - You have the right to request for your personal information to be deleted in the following circumstances:
  • If the purpose for such processing has already been achieved, is no longer achievable, or if the personal information is no longer necessary for such purpose.
  • If you no longer use our products or services or if we no longer provide you with our products or services.
  • If we collected and used your personal information without your consent, or if you choose to withdraw your consent.
  • If our processing of your personal information violates any laws or regulations, or breaches our agreement with you.
  • Any other circumstances prescribed by applicable laws.
• Right to object - You have the right to object to certain types of processing such as direct marketing.
• Right to data portability - You have the right to move, copy or transfer your personal information for your own purposes across different services (e.g., from us to a different service provider).
• Right to change the scope of consent or withdraw consent - You have the right to change the scope of your consent or withdraw your consent at any time.

Please contact enquiries@keystonetutors.com if you would like to exercise any of these rights. For security, you may be required to submit written requests or prove your identity by other means. We may ask you to verify your identity before handling your request.

We will generally reply to you within thirty (30) days upon verification of your identity, and will inform you if we require additional time to process your request.

Please note that we will reject your request under the following circumstances:

• If we are required by laws or regulations;
• If we are required to safeguard national security;
• If we are required to safeguard public security, public health or major public interests;
• If we are required as a result of criminal investigations, prosecutions, trials and enforcement of court decisions, etc
• Where you are abusing your rights;
• In order to safeguard the life, property, and other important legal rights and interests of you or other individuals;
• Where doing so will cause serious harm to your legitimate rights and interests, or those of other individuals or organizations; or
• If we are required to safeguard trade secrets.

6. Third party sites

The Website may from time to time, contain links to other websites, such as our affiliates, advertisers, or other third parties. Certain functions and features on our website (such as the payment function) and services may be provided by third parties (such as payment service providers). When you access or use such third-party services, or when you click on the link to third-party websites, your personal information may be collected directly by such third-party service providers.

As these third-party websites and third-party services are not owned or operated by us, we do not assume any responsibility or liability for such third-party service providers, or the collection of your personal information by such third-party service providers. Your access to such third-party websites and third-party services, and provision of personal information to these third-party service providers are entirely at your own risk. Please check the privacy policies that apply to such third-party websites and third-party services carefully before you provide any personal information to such third-party service providers.

By accessing or using third-party websites and/or third-party services, or providing your personal information to third-party service providers, you acknowledge and agree that:

• You have read and understood such third-party service providers' privacy policies, and consent to the collection, use, disclosure and/or processing of your personal information by such third-party service providers pursuant to their privacy policies;
• We do not control such third-party service providers, and the manner in which and purposes for which your personal information may be collected, used, disclosed and/or processed is determined solely by such third-party service providers as data controllers (as defined under applicable data protection laws); and
• To the maximum extent permissible by law, we shall not be liable for any liabilities, losses or damages that may be incurred by you as a result of your use of any third-party websites and/or third-party services, or the collection, use, disclosure and/or processing of your personal information by any third-party service providers.

7. How we process the personal information of minors

A minor is any person below the age of 14 or as prescribed under the applicable laws.

We will only collect the personal information of minors with their parent's / guardian's consent. If you are the parent / guardian of a minor, by providing the personal information of such minor to us, you hereby consent to our processing of such personal information.

If we discover a minor's personal information has been collected without his/her parent's / guardian's consent, we will delete the relevant personal information as soon as possible.

8. Changes to this Privacy Notice

The terms of this Privacy Notice may be revised from time to time and we will use commercially reasonable methods to notify you of such revisions, such as by posting a revised version of this Privacy Notice on our Website or by notifying you of the revision via email if you have provided your email address to us. This Privacy Notice was last updated on the date set out above.

9. Contact Us

If you have any questions in relation to our use of your personal information or this Privacy Notice, please contact us at: enquiries@keystonetutors.com.

In order to verify your identity, we may require you to provide proof of your identity, as well as your contact details. We will generally reply to you within thirty (30) days upon verification of your identity, and will inform you if we require additional time to process your request.